in-clinic policy

IN-CLINIC POLICY & GUIDELINES

Our mission is to provide exceptional cosmetic medical care in a safe, respectful, and professional environment. The following policies have been developed to ensure the best possible experience for our clients and the well-being of our staff. 

1. Salon Etiquette
To maintain a calm and respectful environment for everyone, we ask that all clients observe the following guidelines:

  • Respect & Courtesy: Please treat all staff, practitioners, and fellow clients with courtesy and respect. Any form of disruptive behavior will not be tolerated.

  • Quiet Environment: Our clinic is designed to be a tranquil space. We ask that you keep conversations at a moderate volume and refrain from unnecessary noise.

  • Mobile Devices: Kindly set your mobile devices to silent mode. If you must take a call, please step outside to minimise disturbances.

  • Personal Hygiene & Attire: We recommend arriving in clean, appropriate attire. Please ensure that personal items (such as bags and jewellery) are securely stored to avoid interfering with treatments.

  • Punctuality: Arriving on time for your appointment helps us maintain an efficient schedule and ensures that every client receives their full allotted treatment time.

  • Food & Beverage: We ask that you avoid bringing food or beverages into treatment areas. If you need to refresh, please do so in the designated lounge area.
     

2. Medical Procedures & Policies
At SE Aesthetics, all treatments are medical procedures administered by qualified professionals. Our comprehensive approach ensures that every step is designed with your safety, comfort, and satisfaction in mind:

Pre-Treatment Consultation & Screening

  • Initial Assessment: Every treatment begins with a thorough consultation that includes a review of your medical history, a discussion of your goals, and an evaluation of your eligibility for the proposed procedure.

  • Personalised Treatment Plan: Based on the consultation, our medical team develops a tailored treatment plan, ensuring that you fully understand the procedure, expected outcomes, and any necessary pre-treatment instructions.

  • Screening Process: Not every procedure is suitable for every client. We conduct a comprehensive screening to identify any potential risks, contraindications, or necessary adjustments to the treatment plan.

Informed Consent

  • Detailed Disclosure: Prior to any procedure, you will receive detailed information regarding the benefits, potential risks, side effects, and alternatives.

  • Consent Documentation: A formal informed consent form must be signed, acknowledging that you have been fully informed and voluntarily consent to the treatment.

Procedure Details & Safety Protocols

  • Medical Supervision: All procedures are performed under strict medical supervision by certified professionals using state-of-the-art equipment.

  • Hygiene & Sterility: We adhere to rigorous hygiene protocols and comply with all relevant medical guidelines to ensure your safety.

  • Procedure Variability: Given the personalised nature of our treatments, the exact procedure may vary based on your individual needs and clinical assessment.

Aftercare & Follow-Up

  • Post-Procedure Instructions: Comprehensive aftercare instructions will be provided to support a smooth recovery and optimal results. It is crucial to follow these guidelines and attend any recommended follow-up appointments.

  • Monitoring & Support: Should you experience any unexpected symptoms or complications, please contact our clinic immediately. Our team is committed to providing continuous care and support throughout your recovery.

Risks, Side Effects, & No Refund Policy

  • Potential Risks: As with any medical procedure, there may be risks or side effects, which have been thoroughly discussed during your consultation. While we strive for the best possible outcomes, individual results may vary.

  • No Refund Policy: Due to the personalised and medical nature of our procedures, all services rendered are final. Once a procedure is completed, refunds will not be provided. We encourage you to raise any concerns during your consultation to ensure you are comfortable with your treatment plan.

Patient Responsibility

  • Pre- and Post-Care: It is your responsibility to follow all pre-treatment instructions and adhere to post-procedure care guidelines to maximise safety and results.

  • Communication: Please inform us of any changes in your health, medication use, or concerns that may affect your treatment.

3. Appointment, Booking Fee & Cancellation Policy

  • Scheduling & Booking Fee: Appointments can be booked via phone or our online portal. A non-refundable booking fee is required at the time of scheduling.

    • If no treatment is provided on the day of your appointment, this booking fee will be credited towards your consultation fee or redeemed towards treatment.

  • Cancellations & Rescheduling: We require a minimum of 48 hours’ notice for any cancellations or rescheduling. Late cancellations or no-shows may result in forfeiture of the booking fee and/or an additional fee, as outlined during your consultation.

  • Policy Updates: Our policies may be updated periodically. Please review this page before your visit to stay informed of any changes.

 4. Photography & Media Policy

  • Ownership of Images: All photographs and media displayed on our website or taken on our premises are the exclusive property of SE Aesthetics PTY LTD.

  • Permission for Photography: No photography, videography, or any form of media recording is permitted within the clinic without prior written consent. Clients and visitors must obtain explicit written permission from SE Aesthetics PTY LTD before capturing any images.

  • Use of Images:  Any unauthorised reproduction, distribution, or use of images from our clinic is strictly prohibited.

For any inquiries or requests regarding photography or media permissions, please contact our front desk or our designated media coordinator at [Your Contact Information].

 5. Contact & Further Information
If you have any questions about our in-clinic policies or require further clarification, please do not hesitate to contact our front desk at 0475446127 . Our team is here to ensure that your experience is both safe and satisfying.

Disclaimer:
This policy document is provided for informational purposes only and is not intended as legal advice. All services are subject to individual clinical assessments, and clients are encouraged to review their treatment plans thoroughly with our medical professionals before proceeding.